1. The short version
You can cancel a paid plan at any time and keep using it until the end of your current billing period. We do not offer refunds for payments already made, including for time left in a billing period after you cancel.
Because you can start on the Free plan with no card, we encourage you to try Analyse8 before upgrading, so you know it fits before you pay.
2. Free plan
Our Free plan is free forever and does not require a payment method, so there is nothing to refund. You can use it for as long as you like and upgrade only when you choose to.
3. Cancelling a paid plan
You can cancel a paid plan (Pro or Business) whenever you want, directly from your account. When you cancel:
- You keep access to your paid plan and its features until the end of the billing period you have already paid for.
- At the end of that period, your subscription stops renewing and your account moves to the Free plan.
- You are not charged again unless you choose to subscribe once more.
There is no lock-in and no cancellation fee.
4. No refunds
Payments for paid plans are non-refundable. We do not provide refunds or account credit for partially used billing periods, for time remaining after you cancel, or for periods where you did not use the Service. This applies to both monthly charges and any future billing options we may offer.
5. A note on credits
Analyse8 uses the word "credits" in two separate ways, and this policy is only about the first.
- Billing credit. In this policy, including in section 4, "credit" means money: a refund or account credit against payments you have made. We do not provide these except as set out above.
- In-app AI credits. Your plan also includes an allowance of AI credits that are used up each time you run a chat, generate a report, or create a widget. These are a usage allowance for running the Service, not money, and they have no monetary value. If a generation fails, the credits it would have consumed are returned to your balance automatically.
Because in-app AI credits are not money, they are not covered by this Refund Policy and are not exchangeable for cash.
6. Exceptions
The only times we will consider a refund are where one is required by applicable law, or where you were charged in clear error (for example, a duplicate charge or a charge after a valid cancellation). In those cases, contact us and we will put it right.
Nothing in this policy is intended to limit any rights you have under mandatory consumer protection laws that apply to you.
7. Billing problems
Payments are handled by our payment provider, Paddle, who acts as the merchant of record for your purchase. If you see a charge you do not recognise, a duplicate charge, or a charge after you cancelled, email us with the details and we will review it promptly and work with Paddle to resolve it.
8. Price changes
We may change our plan prices from time to time. Any change will apply from your next billing period, and we will give you reasonable notice beforehand. Price changes are not grounds for a refund of a period already paid.
9. How to cancel or ask
To cancel, open your account settings and manage your subscription. To ask about billing or a possible error, email us at hello@analyse8.com and include your account email and the charge in question.
10. Contact
Spresso Studio, Mumbai, India. For any billing or refund questions, email hello@analyse8.com.